Shipping policy

Shipping Policy

Last Updated: 9 August 2026

At [Your Store Name], we are committed to providing a reliable, secure, and convenient shipping experience for all our customers.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Processing times may be longer during sales, holidays, or periods of exceptionally high order volume.

2. Shipping Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Destination	Estimated Delivery Time
United Kingdom	5–10 Business Days
United States	5–12 Business Days
Canada	7–15 Business Days
Australia	7–15 Business Days
Europe	5–15 Business Days
Middle East	7–15 Business Days
Rest of World	7–20 Business Days

Please note: Delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, weather, carrier disruptions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, weight, and the shipping method available for your location.

From time to time, we may offer free shipping promotions or special shipping rates.

4. Tracking Your Order

Where tracking is available, tracking information will be provided by email after your order has been dispatched.

Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several days, please contact our customer support team.

5. International Shipping

We ship to selected international destinations.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not necessarily included in the product price or shipping fee unless explicitly stated at checkout.

Customers are responsible for complying with their country's import regulations.

6. Customs Delays

International orders may be delayed while passing through customs.

Customs processing times vary by country and are outside our control. We cannot guarantee a specific customs clearance time.

If your order is held by customs, please contact the relevant customs authority or delivery carrier for further information.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, we may contact you regarding available options.

Additional shipping charges may apply if the order needs to be reshipped.

8. Lost or Delayed Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If the tracking information indicates that the package has been delivered but you have not received it, please check with household members, neighbours, building management, or the local delivery carrier.

If you still cannot locate your package, please contact us so we can assist you.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number
Photos of the damaged package
Photos of the damaged product
A brief description of the issue

We will review the case and work with you to find an appropriate solution.

10. Delivery Exceptions

We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

Severe weather
Natural disasters
Customs delays
Public holidays
Carrier disruptions
Strikes or labour disputes
Incorrect address information
Government restrictions
Unexpected logistical delays

11. Multiple Products in One Order

If your order contains multiple products, your items may be shipped separately depending on product availability, warehouse location, or fulfilment method.

You may receive separate tracking numbers for different shipments.